FAQ

What are your Customer Service hours and how do I get in touch? Customer Service hours of operation are Monday through Friday, from 09 am to 05 pm. We’re available here, at fiorelunashop@gmail.com

Our team will be more than happy to help you out!

We have secure payment methods, like Paypal etc. Please note, we can only accept one form of payment for each order.

Yes! When you reach the checkout page under "Shipping Information" click the button marked "Ship to Different Address", enter the separate address information in the field boxes.

You can check out our size charts under the product description in both cm and inches.

All Fioreluna apparel is printed using a super high tech digital print technique. We have the best machines in the business and ensure an extremely high-quality print. Every product is QC’d before being shipped to customers. We also colour match and hand-prepare each design before it goes to print.

Items purchased on Fioreluna are custom made and printed just for you. We cannot offer returns unless the item is defective. We do, however, offer exchanges for apparel sizing issues. Please send us an email at fiorelunashop@gmail.com or through our contact page and we can set that up for you! If something you received is defective, please contact us here with a picture of the damaged item.

(Disclaimer) -We tend to dispatch all orders next working day, however during busy periods it might take longer.

For many orders we have to meticulously prep artwork for our printer to get the best quality possible. Due to this and normal production time, it may take up to 3 business days from the time you place your order until it ships from our facilities. If you have any questions about the progress of your order, please visit our Order page or contact us at fiorelunashop@gmail.com

please check your spam or junk folder for any emails that have been redirected. If you think you accidently used a wrong email address, then please get in touch with us at fiorelunashop@gmail.com

Unfortunately, we do not offer a collection service.

We ship your items as soon as they become available for dispatch. If you have other items which are taking longer, then we will ship them separately. This doesn’t affect postage paid.

It’s your duty to provide correct address details, if you believe you have entered something incorrect. Please contact us by email or the contact us box below. We will then rectify any errors before your order is sent. If, however it has already been sent out with incorrect details then we cannot be held liable for any failed or delayed deliveries. If the order is sent back to us, we can however arrange a re-delivery at that point, with a re-dispatch charge.

Please contact us or use chat for information on delivery timescales.

(Please see delivery page for details) If you still need help please contact with order number for more info.

Please see contact us through contact us page or use chat for more info.